The customer services team at Braidwater is as usual reviewing any issues that are logged via the firstname.lastname@example.org email.
During these uncertain times we would ask customers to continue to log any issues they may encounter but be mindful that only emergency incidents will be followed up immediately.
In the event of an emergency situation such as a burst pipe, please email email@example.com and state URGENT ACTION REQUIRED and our customer services team will review for action.
If your request is not an emergency situation please log as per the guidelines with firstname.lastname@example.org and the Braidwater team will follow up at an appropriate and safe time.
While we are working hard to maintain continuity on all of our sites, we will protect the health and safety of our employees and our suppliers in line with government advice as required.